Returns & Exchanges Policy
At OnTrack Outdoor Pty Ltd, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day return window for items in original, unworn condition with tags attached. Please note that for hygiene reasons, certain items like swimwear and undergarments are non-returnable unless faulty.
Initiate Your Return
Log in to your account portal or contact our support team with your order number and the details of the items you wish to return.
Package Your Items
Securely pack the items in their original packaging, ensuring all original tags and labels are still attached to the garments.
Ship to OnTrack
Affix the provided return shipping label to your package and drop it off at any authorized postage location or scheduled pickup point.
Receive Your Refund
Once our quality control team inspects and approves the returned items, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing